CCaaS Advisory
Evaluate Contact Center as a Service platforms against business, user, customer experience, integration, workforce, and growth requirements with vendor-neutral guidance.
The Twisted Tech provides independent, vendor-neutral guidance for organizations evaluating call center and customer experience technology. We help clarify business and user requirements, compare contact center platforms and providers, assess AI, automation, integrations, workforce tools, and negotiate commercial terms. Our business-first approach helps growing organizations make confident technology decisions aligned with customer service, operational, and growth objectives.
Independent advisory for contact center platforms, customer experience technology, provider selection, AI, automation, and implementation support.
Evaluate Contact Center as a Service platforms against business, user, customer experience, integration, workforce, and growth requirements with vendor-neutral guidance.
Assess the technology, processes, and integrations shaping customer interactions, then identify opportunities to reduce friction and improve service, sales, and efficiency.
Compare contact center providers through requirements development, demonstrations, proof-of-concepts, proposal analysis, reference checks, negotiations, and implementation planning.
Explore conversational AI, generative AI, virtual agents, chatbots, intelligent routing, and automation opportunities aligned with practical customer experience objectives.
Evaluate workforce engagement, coaching, analytics, and related capabilities that support customer-facing teams and help organizations pursue better operational outcomes.
Coordinate provider selection, implementation planning, integrations, adoption, and ongoing optimization so new contact center technology supports the broader business strategy.
The Twisted Tech starts with your business objectives and current customer experience challenges—not a predetermined platform. We help define requirements, assess existing technology, explore market options, compare providers, evaluate contact center capabilities, and negotiate commercial terms. From CCaaS and customer communications to AI, integrations, analytics, and workforce tools, our vendor-neutral guidance brings clarity to complex decisions and supports implementation through ongoing optimization.
See how independent technology guidance can bring clarity to complex contact center and customer experience decisions.
Get independent guidance focused on business objectives rather than a predetermined provider or platform.
Evaluate multiple technology and provider options with guidance independent of a single vendor’s recommendations.
Connect contact center decisions to customer experience, employee experience, operations, and growth objectives.
Access providers, engineers, solution specialists, market intelligence, and implementation resources through one advisor.
Receive guidance across requirements, selection, negotiation, implementation, optimization, and renewals.
Experienced strategists helping organizations make clearer technology decisions.
Founder & Technology Solutions Strategist
Ryan Hanson is the Founder & Technology Solutions Strategist at The Twisted Tech, where he helps growing, customer-focused organizations navigate complex technology decisions. Ryan built the company to close the information gap between technology providers and the businesses that rely on their solutions, offering independent, vendor-neutral guidance rooted in real business objectives. His expertise spans customer experience, communications, AI, cybersecurity, connectivity, cloud, managed services, and the broader technology ecosystem, allowing him to connect organizational requirements with the right market expertise and providers. Ryan is deeply committed to helping clients gain clarity and confidence in their technology purchases, guiding them through requirements development, provider evaluation, negotiation, implementation, and ongoing optimization. His business-first approach ensures technology decisions always serve the bigger picture of organizational success.
Co-Founder | Business Solutions Strategist
Tiffany Hanson is Co-Founder and Business Solutions Strategist at The Twisted Tech, bringing an educator's mindset to every client engagement. She specializes in translating complex technology conversations into clear, practical next steps that organizations can act on with confidence. Tiffany plays a key role in client strategy, market research, and education, ensuring that business and technology leaders fully understand their options before making purchasing decisions. Her approach reflects the company's core belief that technology should serve business objectives first, not the other way around. Tiffany is dedicated to supporting growing, customer-focused organizations throughout their technology journey, from initial evaluation through implementation and long-term optimization, helping clients feel informed, empowered, and confident in their technology investments.
A call center consultant helps organizations evaluate, select, implement, and optimize technology and processes used by customer-facing teams. This can include contact center platforms, customer communications, intelligent routing, AI, automation, workforce tools, analytics, integrations, and provider relationships. The Twisted Tech provides independent, vendor-neutral guidance by starting with business and user requirements rather than recommending a predetermined platform.
Talk with an independent advisor about your technology objectives and options.
Share your business objectives, current challenges, or upcoming technology decision, and The Twisted Tech will help outline practical next steps.
You can also send us a quick email at Ryan@thetwistedtech.com.
You can also send us a quick email at Ryan@thetwistedtech.com.